Privacy Policy
Nuvex is committed to protecting the personal data you share with us. This policy explains what information we collect, how we use it, and the rights you have under applicable data protection law.
1. Introduction
Nuvex ("we", "us", "our") operates as a provider of GPU performance tuning education resources from our premises at Jalan Dato Keramat 142, 10150 George Town, Pulau Pinang, Malaysia. We process personal data in accordance with the Personal Data Protection Act 2010 (PDPA 2010) of Malaysia.
This Privacy Policy applies to all personal data collected through our website at https://nuvexi.live, our enquiry forms, email communications, and the provision of our educational programmes.
By using our website or submitting an enquiry, you acknowledge that you have read and understood this policy. If you have any questions, please contact us at [email protected] before proceeding.
2. Data Collection
What we collect
- Full name and preferred name
- Email address
- Phone number (where provided)
- Professional background and team context (where shared voluntarily)
- Programme preferences and enquiry details
How we collect it
- Contact forms — when you submit an enquiry on our website
- Email correspondence — when you contact us directly
- Cookies and analytics — automatically during your website visit (see Section 5)
- Programme enrolment — when you register for a learning track or coaching programme
Legal basis for processing
- Consent — for marketing communications and optional cookies
- Contractual necessity — to fulfil an enrolment or service engagement
- Legitimate interests — for website analytics and improving our offerings
- Legal obligation — where required by Malaysian law
Data retention
- Enquiry records: up to 2 years from last contact
- Enrolment and participation records: up to 5 years for audit purposes
- Marketing preferences: until you withdraw consent
- Website analytics (aggregated): up to 26 months
3. Data Usage
Primary purposes
- Responding to your enquiries and processing enrolment requests
- Delivering purchased learning tracks, lab series, and coaching programmes
- Sending programme-related communications (schedules, updates, materials)
- Providing post-programme support where applicable
Data sharing
We do not sell personal data. We may share data with trusted service providers who support our operations, strictly under data processing agreements:
- Website hosting and infrastructure providers
- Email delivery services
- Website analytics tools
All third-party processors are contractually bound to use data only for specified purposes and to maintain appropriate security standards.
Marketing communications
We may send you information about new learning resources or programme updates if you have opted in. Each communication includes an unsubscribe option. You may withdraw marketing consent at any time by writing to [email protected].
Analytics and improvement
We use anonymised and aggregated data to understand how learners discover and navigate our website, which helps us improve content organisation and user experience. No individually identifiable data is used for this purpose.
4. Data Protection Measures
Encryption in transit
All data transmitted between your browser and our website is protected via TLS/HTTPS encryption.
Secure storage
Data is stored on access-controlled servers. Storage systems are reviewed regularly for security adequacy.
Access controls
Access to personal data is restricted to staff with a defined operational need. Access logs are maintained.
Breach notification
In the event of a data breach, we will notify affected individuals and relevant authorities in accordance with PDPA 2010 requirements.
We conduct periodic internal reviews of our data handling practices. While no system can be fully immune to risk, we take reasonable and proportionate measures to protect your information.
6. Your Rights
Under the Personal Data Protection Act 2010 (PDPA 2010) and applicable data protection principles, you have the following rights:
To exercise any of these rights, please write to [email protected]. We will respond within 21 days.
7. Third-Party Links
Our website may contain links to external resources, references, or partner organisations. These links are provided for informational purposes. We are not responsible for the privacy practices of third-party websites, and we encourage you to review their respective privacy policies before submitting any personal data to them.
8. Children's Privacy
Our programmes and website are directed at professional adults and are not intended for individuals under the age of 18. We do not knowingly collect personal data from minors. If you believe a minor has submitted data to us, please contact [email protected] and we will promptly remove the relevant records.
9. Policy Updates
We may revise this Privacy Policy from time to time to reflect changes in our practices or applicable law. The updated version will be published on this page with a revised "Last Updated" date. For material changes, we will also notify registered contacts by email. Continued use of our website after any update constitutes your acknowledgement of the revised policy.
10. Contact Information
Data Controller
For all data-related enquiries, requests, or concerns:
Nuvex
Jalan Dato Keramat 142, 10150 George Town, Pulau Pinang, Malaysia